We are are a retailer, not the manufacturer of Bestway or Lay-Z-Spa Items.
If you are having issues with Bestway / Lay-Z-Spa products please contact Bestway / Lay-Z-Spa directly on one of the following:
Phone: 03455 760 116
They like to deal with customers directly, and will always help where they can.
Thank you for your co-operation!